Shipping Policy


We currently ship to all 50 U.S. states.

All products ship from our facility in Marlborough, Massachusetts.

Orders usually process within 24 hours and and ship within 1-5 business days. Upon purchase, you will receive a confirmation email with a tracking number. We fulfill all of our orders via UPS ground and freight service.

General Conditions

Orders placed after 1:00pm EST will be processed and confirmed the following business day.

Holidays and weekends are not business days.

We observe all federal holidays.

Orders placed after 1:00pm EST on Friday or during the weekend will be processed but will not leave our shipping facility until the following business day.

Order acknowledgement, confirmation of product availability and tracking information will be provided to you via email after your order has been processed.

A physical address is required for shipment. We are unable to ship to P.O. Boxes.

We verify all credit cards before shipping. In some cases, this may delay stated delivery dates.

Orders to Alaska and Hawaii can only be shipped in individual units via UPS Ground Service.

Shipping costs will be listed on the Checkout Page before you submit your order. After reviewing the page, you can submit your order. All shipping charges are non-refundable.

Tracking Information

If you receive your tracking number from us and the package is being shipped on the same day, the tracking number may not be activated until the end of the day when the package is picked up and has been received by the local UPS distribution center. If you cannot locate your tracking or delivery information about your package, please contact Customer Service at the following email address.

Please include your shipping address and order number in the email so that we can help you to quickly resolve any issues you might be experiencing.

info@xtraicehome.com

Customer Service: (508) 784 7306

Shipping Incidents

Refused Deliveries

If you refuse delivery, a credit will be issued for the price of the merchandise minus the actual cost of shipping and the cost of return shipping. All credits will be applied to the original payment method.

Damaged Items

All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 48 hours after the package was received.

We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.

Lost Items

Should your package be deemed Lost in Transit, please contact us immediately.

info@xtraicehome.com

Customer Service: (508) 784 7306

We do not issue refunds for Lost Items. An item that was deemed to be Lost will be replaced with the same model only.

Please allow 1 to 8 days for the processing of claims for lost UPS shipments.

Any Doubt? Contact us!